(Last updated at 26/11/2019)
Your trust is important to us and we’re committed to protecting the privacy and security of your personal information. The information that’s shared with us helps us to provide a great experience with Melon Suites. We are committed to protecting all the personal information we collect and help ensure that personal information is handled properly.
Applicability to Payments
There are three general categories of information we collect.
Information You Give to Us.
Information that is necessary for the use of the Melon Suites Website.
We ask for and collect the following personal information about you when you use the Melon Suites Website. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
Account Information. When you sign up, we require certain information such as your first name, last name, email address, and date of birth.
Profile and Listing Information. To use certain features of the Melon Suites Website (such as booking), we may ask you to provide additional information, which may include your address, phone number, and a profile picture.
Identity Verification Information. To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government issued ID, passport, national ID card, or driving license, as permitted by applicable laws) or other authentication information.
Payment Information. To use certain features of the Melon Suites Website (such as booking), we may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments.
Communications with Melon Suites. When you communicate with Melon Suites or use the Melon Suites Website to communicate, we collect information about your communication and any information you choose to provide.
Information you choose to give us.
You may choose to provide us with additional personal information in order to obtain a better user experience when using Melon Suites Website. This additional information will be processed based on our legitimate interest or when applicable, your consent.
Additional Profile Information. You may choose to provide additional information as part of your Melon Suites profile (such as city, and personal description). Some of this information as indicated in your Account settings is part of your profile page.
Other Information. You may otherwise choose to provide us information when you fill in a form, update or add information to your Melon Suites Account, respond to surveys, post to community forums, participate in promotions, communicate with us, share your experience with us or use other features of the Melon Suites Website.
Information that is necessary for the use of the Payment Services.
The Payments Data Controller needs to collect the following information necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services:
Payment Information. When you use the Payment Services, the Payments Data Controller requires certain financial information (like your bank account or credit card information) in order to process payments and comply with applicable law.
Identity Verification and Other Information. The Data Controller may require identity verification information (such as images of your government issued ID, passport, national ID card, or driving license) or other authentication information, your date of birth, your address, email address, phone number and other information in order to verify your identity, provide the Payment Services to you, and to comply with applicable law.
Information We Automatically Collect from Your Use of the Melon Suites Website.
When you use the Melon Suites Website, we automatically collect personal information about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Melon Suites Website.
Usage Information. We collect information about your interactions with the Melon Suites Website such as the pages or content you view, bookings you have made, and other actions on the Melon Suites Website.
Log Data and Device Information. We automatically collect log data and device information when you access and use the Melon Suites Website, even if you have not created a Melon Suites Account or logged in. That information includes, among other things: details about how you’ve used the Melon Suites Website (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Melon Suites Website.
Do Not Track Signals. While you may disable the usage of cookies through your browser settings, the Melon Suites Website currently does not respond to a “Do Not Track” signal in the HTTP header from your browser or mobile application due to lack of standardization regarding how that signal should be interpreted.
Payment Transaction Information. Melon Suites collects information related to your payment transactions through the Melon Suites Website, including the payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details. This information is necessary for the adequate performance of the contract between you and Melon Suites.
Information We Collect from Third Parties.
Melon Suites may collect information, including personal information, that others provide about you when they use the Melon Suites Website and the Payment Services, or obtain information from other sources and combine that with information we collect through the Melon Suites Website and the Payment Services. We do not control, supervise or respond for how the third parties providing your information process your Personal Information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
Third Party Services. If you link, connect, or login to your Melon Suites Account with a third-party service (e.g. Google, Facebook), the third-party service may send us information such as your registration, friends list, and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.
Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or information to help detect fraud and safety issues, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results (with your consent where required) or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Melon Suites Website through partnerships.
Our website is not directed to children under 16 and we do not knowingly collect any personal information directly from children under 16. If you believe that we are processing the personal information pertaining to a child inappropriately, we take this very seriously and urge you to contact us using the information provided.
We may use, store, and process personal information to (1) provide, understand, improve, and develop the Melon Suites Website, (2) create and maintain a trusted and safer environment (such as to comply with our legal obligations and ensure compliance with Melon Suites Policies) and (3) provide, personalize, measure, and improve our advertising and marketing.
Provide, Improve, and Develop the Melon Suites Website. We may use the personal information to provide, improve, and develop the Melon Suites Website such as to:
We process this personal information for these purposes given our legitimate interest in improving the Melon Suites Website and our users’ experience with it, and where it is necessary for the adequate performance of the contract with you.
Create and Maintain a Trusted and Safer Environment. We may use the personal information to create and maintain a trusted and safer environment such as to:
in connection with the activities above, we may conduct profiling based on your interactions with the Melon Suites Website, your profile information and other content you submit to the Melon Suites Website, and information obtained from third parties. In limited cases, automated processes may restrict or suspend access to the Melon Suites Website if such processes detect activity that we think poses a safety or other risk to the Melon Suites Website, or third parties. If you challenge the decisioning based on the automated process, please contact us as provided in the Contact Us section.
We process this personal information for these purposes given our legitimate interest in protecting the Melon Suites Website, to measure the adequate performance of our contract with you, and to comply with applicable laws.
Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may use the personal information to provide, personalize, measure, and improve our advertising and marketing such as to:
send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about Melon Suites) and social media advertising through social media Websites such as Facebook or Google,
personalize, measure, and improve our advertising,
Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Melon Suites,
conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the Melon Suites Website, information obtained from third parties, and your search and booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you,
enrolling in an email subscription will not affect the frequency of administrative emails that we may send in connection with any Melon Suites Account. No fee is charged for sending promotional emails to you, but third-party data rates may apply.
We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest.
How the Data Controller uses the Personal Information Collected (Payments). We may use the personal information as a part of Payment services such as to:
Enable you to access and use the Payment Services.
Detect and prevent fraud, abuse, security incidents, and other harmful activity.
Conduct security investigations and risk assessments.
Conduct checks against databases and other information sources.
Comply with legal obligations (such as anti-money laundering regulations).
Enforce the Payment Terms and other payment policies.
The Data Controller processes this personal information given its legitimate interest in improving the Payment Services and its users’ experience with it, and where it is necessary for the adequate performance of the contract with you and to comply with applicable laws.
You have choices on the promotional messages that you choose to receive.
You can limit the information you provide to Melon Suites. Participation in promotions and marketing programs is voluntary.
You can limit the communications that Melon Suites sends to you.
To opt-out of marketing emails, simply click the link labeled “unsubscribe” at the bottom of any marketing email we send you or access the notification settings in your Melon Suites Account.
Please note that even if you opt-out of marketing communications, we may still need to contact you with important transactional information about your account. For example, even if you opt-out of emails, we may still send you activity confirmations or fraud alerts.
Advertising and Social Media; Sharing with Your Consent.
Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you authorize a third-party application or website to access your Melon Suites Account or when you participate in promotional activities conducted by Melon Suites.
Where permissible according to applicable law we may use certain limited personal information about you, such as your email address, to hash it and to share it with social media Websites, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our services or the Melon Suites Website. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be if your interest.
The social media Websites with which we may share your personal information are not controlled or supervised by Melon Suites. Therefore, any questions regarding how your social media Website service provider processes your personal information should be directed to such provider.
Please note that you may, at any time ask Melon Suites to cease processing your data for these direct marketing purposes by sending an e-mail to firstname.lastname@example.org.
Compliance with Law, Responding to Legal Requests, Preventing Harm and Protection of our Rights.
Melon Suites may disclose your information, including personal information, to courts, law enforcement, governmental authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against Melon Suites, (iii) to respond to a valid legal request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal (iv) to enforce and administer our Terms of Service, the Payment Terms, or (v) to protect the rights, property or personal safety of Melon Suites, its employees, and its users. For example, if permitted due to the forgoing circumstances, Host tax information may be shared with tax authorities or other governmental agencies.
These disclosures may be necessary to comply with our legal obligations, for the protection of your or another person’s vital interests or for the purposes of our or a third party’s legitimate interest in keeping the Melon Suites Website secure, preventing harm or crime, enforcing or defending legal rights, facilitating the collection of taxes and prevention of tax fraud or preventing damage.
Where appropriate, we may notify users about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon Melon Suites’ property, its users and the Melon Suites Website. In instances where we comply with legal requests without notice for these reasons, we may attempt to notify that user about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.
Melon Suites has third-party service providers to help us provide services related to the Melon Suites Website.
For example, service providers may help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention, and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of the Melon Suites Services through third party Websites and software tools (e.g. through the integration with our APIs), (vi) provide customer service, advertising, or payments services. These providers have limited access to your personal information to perform these tasks on our behalf, and are contractually bound to protect the personal information and only use the personal information in accordance with our instructions.
Melon Suites will need to share your information, including personal information, in order to ensure the adequate performance of our contract with you.
OTHER IMPORTANT INFORMATION
Analyzing your Communications
We may review, scan, or analyze your communications on the Melon Suites Website for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.
These activities are carried out based on Melon Suites’ legitimate interest in ensuring compliance with applicable laws and our Terms, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.
Consistent with applicable law, you may exercise any of the rights described in this section before your applicable Melon Suites Data Controller. Please note that we may ask you to verify your identity before taking further action on your request.
Managing Your Information.
You may access and update some of your information through your Account settings. If you have chosen to connect your Melon Suites Account to a third-party application, like Facebook or Google, you can change your settings and remove permission for the app by changing your Account settings. You are responsible for keeping your personal information up-to-date.
Rectification of Inaccurate or Incomplete Information.
You have the right to ask us to correct inaccurate or incomplete personal information about you (and which you cannot update yourself within your Melon Suites Account).
Data Access and Portability.
In some jurisdictions, applicable law may entitle you to request certain copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
Data Retention and Erasure.
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. In certain jurisdictions, you can request to have all your personal information deleted entirely.” Please note that if you request the erasure of your personal information:
We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend a Melon Suites Account for fraud or safety reasons, we may retain certain information from that Melon Suites Account to prevent that Member from opening a new Melon Suites Account in the future.
We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Melon Suites and Melon Suites Payments may keep some of your information for tax, legal reporting and auditing obligations.
Because we maintain the Melon Suites Website to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
Withdrawing Consent and Restriction of Processing.
If we are processing your personal information based on your consent you may withdraw your consent at any time by changing your Account settings or by sending a communication to Melon Suites specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defense of legal claims; or (iv) you have objected to the processing pursuant and pending the verification whether the legitimate grounds of Melon Suites override your own.
Objection to Processing.
In some jurisdictions, applicable law may entitle you to require Melon Suites not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing Melon Suites will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims.
Where your personal information is processed for direct marketing purposes, you may, at any time ask Melon Suites to cease processing your data for these direct marketing purposes by sending an e-mail to email@example.com
You have the right to lodge complaints about our data processing activities by the “Contact Us” section or by sending an email to firstname.lastname@example.org
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your Melon Suites Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Melon Suites Account, please contact us following the instructions in the Contact Us section.